CenturyLink Fined 133K by Washington State Commission for Service Violations
The Washington state Utilities and Transportation Commission has fined CenturyLink $133,000 for failing to meet customer service response time requirements and for not providing necessary documentation. The fine is due to 178 violations, including a failure to connect customers to live representatives within 60 seconds. CenturyLink, the largest local phone company in Washington and part of Lumen Technologies, must settle the fine by December 30.