Concerns voiced about Brooke 911 center

Franklin Community Fire Chief Gerald McClain has raised significant concerns regarding the operations of the Brooke County Emergency 911 Center, calling for an investigation by the West Virginia Public Service Commission. McClain alleged that the center's dispatchers are not fully certified, lacking essential training in emergency medical dispatch, which includes providing critical medical instructions to callers. He stressed that such training is crucial for ensuring immediate patient care, particularly during life-threatening situations. Brooke County Commission President A. J.

Thomas acknowledged the certification issue, stating that steps are being taken to bring the center into compliance with state regulations. He emphasized the commission's commitment to transparency and accountability in maintaining an effective emergency response system. Additionally, Thomas noted the absence of an advisory board for the 911 center, which is required under state code, and planned to investigate the previous board's inactivity. The situation underscores the importance of proper training and oversight in emergency services, as these factors directly impact public safety. McClain's public letter on social media has drawn attention to these pressing issues, highlighting the need for immediate corrective actions.