New AI chatbot improves access to City information and support

The City of Vancouver has introduced an AI chatbot on its website to enhance accessibility to city information and support. Initially available on select webpages, a comprehensive rollout is planned over the next few months. The chatbot provides immediate assistance daily from 4:30 pm to 8:30 am, complementing traditional support from 3-1-1 agents, who are available during business hours. Users can initiate a chat by clicking the chatbot icon, which is designed to answer frequently asked questions and guide users to relevant resources on vancouver. ca.

The City invites users to provide feedback through a short survey after their interactions, emphasizing continual improvement of the tool. This initiative is overseen by the City’s AI Advisory Committee, ensuring adherence to ethical standards in AI deployment. It also reflects the City’s strategic priority of enhancing good governance through innovative technology. By leveraging AI, Vancouver aims to improve service delivery and better meet the needs of its residents, businesses, and visitors.