Meet our new Service Designer Service Design Studio

The City of Philadelphia has appointed Mavis Cao as its new Service Designer, enhancing the Service Design Studio's capacity to innovate public services. Cao, who possesses extensive experience in service design and user experience, will play a pivotal role in implementing strategies aimed at improving community engagement and service delivery. Local officials emphasize that her expertise aligns with the city’s goal of modernizing public services through design thinking methodologies. This appointment comes at a time when the city is actively seeking to streamline its services and better address residents' needs. Cao’s approach will focus on user-centered design, ensuring that community feedback is integral to service improvements.

The city anticipates that her contributions will lead to more efficient and responsive public services. With this strategic hire, Philadelphia aims to set a benchmark for excellence in service design. Residents should look forward to enhanced interactions with city services that prioritize their experiences.