Vehicle owners in payout battle over car park fault

Vehicle owners in London are grappling with financial losses surpassing £1 million after their cars were trapped in an automated car park for 28 months due to a mechanical failure. The stacker system at Rathbone Square broke down, affecting around 25 vehicles. Although the cars were finally retrieved in April, no compensation has been provided, leaving owners like Mark Lucas with debts of £50,000. Chris, another affected individual, claims losses exceeding £100,000 and criticized the involved parties for their inadequate communication. Deka, the investment fund that owns the property, and the maintenance company, Double Parking Systems, both deny responsibility, attributing the delays to ongoing investigations and the procurement of specialist parts.

AXA XL, the building's insurer, has not responded to inquiries from the BBC regarding compensation claims. A barrister acting on behalf of AXA XL advised affected owners to document their expenses, yet owners report a lack of timely updates. The situation highlights the ongoing struggles of those affected by the car park's mechanical failure.