Shipping error nearly cost Hoyt Running Chairs thousands in extra charges

Michael DiDonato, who runs Southbridge Tool, encountered a major shipping error with DHL that incorrectly billed him nearly $9,000 for a Hoyt Running Chair shipment. The shipping company claimed the boxes weighed 2,700 pounds, whereas the actual weights were approximately 69 pounds and 64 pounds. DiDonato, who has manufactured these chairs for over a decade, attempted to resolve the issue through multiple calls and emails, providing evidence of the correct weights. After months of unsuccessful communication, he sought assistance from NewsCenter 5, which prompted DHL to reevaluate the case. DHL eventually acknowledged the mistake and agreed to adjust the invoice.

This situation illustrates the difficulties small businesses often face when rectifying errors made by larger shipping companies. DiDonato emphasized the importance of maintaining good credit for his business. The resolution of this issue is vital for the financial health of Southbridge Tool.