City of Bloomington Utilities To Launch Utility Access Customer Portal

The City of Bloomington Utilities will unveil the Utility Access online customer portal on August 4, 2025, enhancing how residents manage their utility accounts. Customers can register at bton. in/UAccess and utilize features including 24/7 account access, AutoPay, and paperless billing. New customers will need their account number and full name to register, while existing eSuite users must create a new password. This initiative aims to streamline billing and empower customers with tools for tracking water usage and improving efficiency.

The portal aligns with broader trends in digital service delivery within local government. Customer service representatives are available to assist with the registration process via phone, email, or in-person visits. The launch reflects the City’s commitment to providing convenient and transparent services. By adopting these technologies, Bloomington anticipates increased customer satisfaction and engagement.