Mayor Bowser Reopens the Public Safety Communications Center Following 18.5M Renovation, Highlights FY26 Public Safety Investments

Mayor Muriel Bowser reopened the District’s Public Safety Communications Center (PSCC) today after an $18. 5 million renovation aimed at enhancing emergency communication capabilities. The upgrades include stabilizing power systems and expanding the facility to meet the evolving needs of the Office of Unified Communications (OUC), which serves as one of the busiest call centers in the nation. Bowser's Fiscal Year 2026 budget allocates significant public safety investments, including $1. 3 million to raise the starting salary of 911 call takers to $61,313 annually.

In 2024, the OUC handled approximately 1. 7 million 911 calls and nearly 900,000 dispatches for police, fire, and emergency medical services. Deputy Mayor Lindsey Appiah noted that the reopening signifies a milestone for the committed team behind OUC operations. The renovations will ensure uninterrupted emergency communications and operational continuity, enhancing public safety in the District. Director McGaffin expressed optimism that the PSCC will support the continued success of 911 and 311 operations.

For further details on the budget, residents can visit budget. dc. gov.