Report a concern

Vancouver officials confirm the MyVancouver app will be retired on October 1, transitioning all service requests to a new website. This platform enhances user experience through mobile optimization and content translation, consolidating services into one location. Residents can report issues related to homelessness, parking, public works, and traffic using specific tabs on the site. To ascertain whether their concern falls under city management, residents are encouraged to use the "Do I Live in Vancouver" map. Officials stress that some residents may have Vancouver mailing addresses but live outside city limits, limiting city service applicability.

The move aims to improve the efficiency of city services and better connect residents with the resources they need. This change reflects the city's commitment to addressing community concerns effectively. Enhanced functionality on mobile devices, including tab navigation, further supports user engagement.