The Internal Audit Department released its Water - Credit, Collections and Call Center Operations, Audit 25-08

The Internal Audit Department of Tampa has released Audit 25-08, which evaluates the Water Credit, Collections, and Call Center Operations. This comprehensive review examines how effectively consumer services are provided, particularly through the call center and the management of credit and collections. Residents are encouraged to contact the Distribution and Consumer Services Division for help with utility services and account maintenance. The audit not only identifies potential areas for improvement but also reinforces the city’s dedication to providing high-quality service to its constituents. The findings and recommendations are aimed at enhancing operational efficiency and ensuring accountability in service delivery.

For those interested in a thorough understanding of the audit's implications, the complete report can be viewed on TampaGov. net. This release highlights the importance of ongoing assessments to improve municipal services and foster community trust. Ultimately, the audit serves as a vital tool for the city in its efforts to enhance customer satisfaction and operational transparency.