211 help hotline will all be handled in King County versus from local offices

Washington's 211 helpline will transition to a centralized call center in King County starting Oct. 1, consolidating five regional centers due to a 66% funding cut in the 2025–27 budget cycle. Crisis Connections, which has run King County’s 211 system since 2006, will oversee the new statewide hub. WA 211 leaders assert that the change will enhance efficiency, reduce wait times, and create a more seamless caller experience. Local organizations, including Volunteers of America Western Washington, will assist in the transition, ensuring continuity for Snohomish County residents who can continue to dial 211 for social services.

Established in 2003, the 211 system handled over 300,000 contacts in 2024, making more than 700,000 referrals statewide. The move is seen as a way to safeguard services amid significant budget challenges and a structural deficit. Board Chair Deb Miller highlighted the importance of collaboration in strengthening the safety net for communities. The consolidation aims to preserve regional expertise while improving the overall functionality of the helpline.