Watching U.S. health care from the front desk of an S.F. practice

Kattia Balestier, front desk worker at Altais Medical Group Baywest, has dedicated over 40 years to serving the diverse patient population of San Francisco's Mission District. Recently, she addressed a frustrated patient calmly, offering him an appointment with another doctor, which illustrates her commitment to patient care. Balestier, who immigrated from Costa Rica at 19, has witnessed profound changes in the healthcare system, particularly in the relationships between patients and practitioners. Her nostalgia for a more intimate practice contrasts with the current demands of a busy office. Born in 1962, she became a U.

S. citizen at 55, highlighting her long journey of adaptation and perseverance. Balestier recalls seeing generations of families return for care, emphasizing the importance of long-term relationships in healthcare. Despite the evolving landscape, she has no plans to retire, continuing to serve a patient demographic that includes many immigrants and low-income families. Her story underscores the critical role of dedicated healthcare workers in fostering community connections and support.