'This is a societal issue': Despite TriMet’s efforts to increase safety, public perception remains a top challenge

In a recent survey conducted by a Seattle-based research firm, TriMet riders revealed significant safety concerns that could impact transit usage. While 73% of respondents approved of TriMet's overall performance, nearly half admitted that worries about safety deter them from riding. The survey, which included approximately 2,000 participants, pointed to "other riders' behavior" and a "lack of transit police" as major factors contributing to these concerns. TriMet has made efforts to enhance safety, but public perception remains a significant challenge. The findings suggest a disconnect between the agency's initiatives and the riders' experiences.

Addressing these safety issues is essential for TriMet to rebuild trust and encourage greater ridership. The agency may need to implement more visible security measures and enhance communication about safety protocols. As public transit systems nationwide grapple with similar challenges, TriMet's experience could offer insights into effective safety strategies.