AI Expands Access to Morris County Surrogates Court Services

The Morris County Surrogate’s Court has implemented an AI search platform aimed at assisting residents with probate and guardianship matters. This innovative tool addresses common questions, such as what documents are needed for probate or how to obtain Letters Testamentary, streamlining the information-gathering process. It operates 24/7, making it easier for individuals to access guidance outside of regular office hours. Staff have noted a significant reduction in routine inquiries, allowing them to dedicate more time to sensitive cases. The platform is designed to be secure and does not store personal data, ensuring user privacy.

Additionally, it accommodates users in up to 15 languages, making it a vital resource for those with limited English proficiency. The tool enhances overall efficiency while maintaining high service quality for the community. Continuous user feedback will inform future updates to the AI system.