Harnessing emerging technologies to power a small business

According to JPMorgan Chase’s 2025 Business Leaders Outlook Survey, 80% of small business leaders are either using or planning to implement artificial intelligence in their operations. Almost half of them express cautious optimism about AI's impact. This year, 48% plan to integrate AI tools, particularly in customer-facing roles like chatbots and service automation. These technologies help streamline operations by automating routine tasks and enabling employees to focus on strategic growth. For instance, e-commerce startups can leverage AI for inventory management and customer inquiries, enhancing operational efficiency.

Additionally, businesses can develop customized AI solutions, allowing for better data control and integration. This focus on technology is crucial as small businesses navigate an increasingly digital landscape. A well-defined strategy for AI implementation will be vital for future growth and competitiveness.