Improved outage map to help PUD customers navigate storm season

Snohomish County PUD introduced a revamped outage map just before the storm season to enhance customer engagement. The new map features zoom capabilities, allowing users to pinpoint specific outage locations and view incident groupings, which helps in understanding the overall impact. PUD Chief Customer Officer John Hoffman stated that the update responds to customer demands for more personalized outage information. Additionally, customers can sign up for proactive outage text messages by accessing their MySnoPUD profiles and adding multiple phone numbers for alerts. PUD encourages residents to prepare for storms by charging backup power sources and creating an emergency plan.

Keeping important phone numbers handy is also recommended for emergencies. The utility aims to improve customer experience during storms with these enhancements. For more guidance on storm preparedness, visit snopud. com/outages.