TfL sorry as passengers trapped on Tube for hours

Transport for London (TfL) issued an apology after passengers endured a three-hour ordeal on a broken Jubilee line train during peak travel times. The incident occurred Monday night, with the train becoming stuck between Westminster and Waterloo stations. Passengers experienced extreme discomfort, with Nadine A describing the train as "hot and completely packed" and lamenting the lack of communication from the driver for over an hour. After attempts to move the train forward failed, the driver announced an electrical problem, leading to a reverse journey that also stalled. TfL confirmed that engineers worked promptly to address the issues, although severe delays continued on the Jubilee line the following morning.

Nadine A remarked that the evacuation process was well-organized, allowing passengers to return to the platform safely. The incident highlights ongoing challenges with Tube reliability and communication during emergencies. TfL's commitment to improving service is critical for maintaining public trust in London's transit system.