Broken lift leaves disabled boy's mum 'exhausted'

The family of disabled four-year-old Alexander in Romford faces significant challenges due to a broken lift in their fifth-floor flat, which has remained inoperable for over three months. Since April 5, his mother Victoria has carried both Alexander and his younger brother up multiple flights of stairs daily, a task made more difficult by Alexander's condition, Spinal Muscular Atrophy. The management company, Sanctuary, acknowledges the complexity of the repair but residents, including Eric, Alexander's father, feel the process has been poorly managed. Eric criticized the lack of on-site engineers and the difficulties faced by leaseholders in pushing for a swift resolution. The family is also hindered by a cladding issue that complicates their plans to relocate to a more suitable home.

With Alexander's upcoming operation requiring recovery that prohibits carrying him, the urgency of the lift repair escalates. The family may have to seek alternative accommodation if the lift remains out of service. Their situation highlights broader issues of accessibility and tenant rights in housing management.