Delay in Issuing January's Water Bills Due to Technical Issue

The City of Ferndale has announced a postponement in the distribution of January's water bills due to a significant technical challenge with its utility billing software vendor. This issue has led to the discovery of inaccuracies in the residential bills that were meant to be issued today. In light of this situation, city officials have decided to delay the issuance until the problems are fully rectified, ensuring that all statements accurately represent account information. The city is working diligently with the software provider to resolve these issues as quickly as possible. Acknowledging the inconvenience this delay might cause, the city has issued an apology and expressed gratitude for the residents' understanding and patience.

Residents with questions or concerns are advised to reach out to the utility billing department at (360) 384-4269 for assistance. This occurrence underscores the critical need for dependable billing systems within city services, as inaccuracies can significantly affect residents' financial planning. The city remains committed to transparency and effective communication with its constituents during this resolution process.