Utility Billing Error Corrected and Bills Issued January 2nd

The City of Ferndale has announced that an error in its utility billing software has been corrected, with bills now issued as of January 2, 2025. This issue stemmed from technical difficulties experienced by the city's software vendor, leading to inaccuracies in the residential water bills that were due to be sent out. As a result, the city opted to delay the issuance of these bills until it could ensure that all statements reflected accurate account information. In a message to residents, the city expressed its gratitude for their patience and understanding during this process. The utility billing department is available for any inquiries, encouraging residents to reach out at (360) 384-4269.

This incident underscores the importance of reliable utility billing systems for residents of Ferndale. The city remains committed to maintaining transparency and accountability in its operations. As Ferndale continues to grow, efficient management of utility services will be critical for community satisfaction and trust.