Duplicate utility billing notices sent due to computer error

The Everett Public Works department has informed residents about a computer network error that resulted in the inadvertent mailing of duplicate utility billing notices. This error has caused confusion among some customers, but the department has reassured them that no fees will be assessed as a result of this mistake. To address any concerns, customers are encouraged to contact the utility billing office directly via phone or visit in person at their Cedar Street location. To ensure proper handling of payments, the department emphasizes the importance of utilizing their online payment system, which allows for instant and secure transactions. In light of this incident, they also recommend that customers consider signing up for autopay to avoid future late payments.

The utility billing office is committed to resolving this issue swiftly and maintaining transparency with the community. This incident highlights the need for reliable technology in managing public services effectively. Overall, the Everett Public Works department aims to enhance customer experience and trust through timely communication and proactive solutions.