Xcel Energy Faces Rising Complaints Amid Doubling Power Outages in Denver

Xcel Energy's customer service complaints have surged as power outages for Denver residents doubled in 2024. A Colorado Public Utilities Commission report indicates that the average customer lost power for twice as long as in previous years. Specific neighborhoods, including South Broadway and Lincoln Street, have faced frequent outages, prompting local officials to call for improvements. The report emphasizes the necessity for Xcel to enhance its communication and support systems for affected customers. Historical data shows that utility reliability has been a growing concern in Colorado, with residents increasingly dissatisfied with service.

As Xcel Energy navigates these challenges, it must prioritize customer service to restore public trust and ensure reliable energy delivery.