City of Boston Releases Digital Equity Survey Results

The City of Boston's Innovation and Technology Cabinet has announced the findings of a 2024 digital equity assessment, revealing significant insights into residents' access to technology. While many Boston residents reported having digital devices, barriers such as high costs and insufficient digital skills persist, particularly among vulnerable groups. Mayor Michelle Wu emphasized the need for equitable access to digital resources, stating, "Making Boston a home for everyone includes empowering our neighbors in an evolving digital age. " The survey results will guide the creation of a Digital Equity Plan, set for release after community input. Notably, 24% of respondents cited concerns about internet affordability, while 25% experienced frequent low connection speeds.

The assessment identified seniors, veterans, and public housing residents as populations most in need of support. Santiago Garces, Boston's Chief Information Officer, noted the crucial role of affordable internet access in facilitating opportunities for job applications and education. Overall, the findings highlight the importance of addressing digital literacy and access to technology as fundamental components of equity in the city.